Last Updated: June 2026

At Louis Pearl, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-Day Return & Refund Policy subject to the terms outlined below.

1. Eligibility for Returns

Customers may request a return within 7 days from the date of delivery of the product.

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.

• The product must be returned with all original tags, packaging, invoices, and accessories.

• The product should not show signs of damage, alteration, or use.

• A valid proof of purchase must be provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products.

• Products purchased during clearance or final sale promotions.

• Gift cards or promotional vouchers.

• Products damaged due to misuse, negligence, or improper handling by the customer.

3. Damaged or Incorrect Products

If you receive:

• A damaged product

• A defective product

• An incorrect item

Please notify us within 48 hours of delivery by emailing info@louispearl.com with:

• Order Number

• Product Images

• Description of the issue

After verification, we will arrange a replacement, return, or refund as applicable.

4. Return Process

To initiate a return:

Step 1

Contact our customer support team at:

Email: info@louispearl.com
Phone: +91 88600 06764

Step 2

Provide:

• Order Number

• Product Name

• Reason for Return

• Supporting photographs (if applicable)

Step 3

Once approved, return instructions will be provided.

Products returned without prior approval may not be accepted.

5. Refund Process

After receiving and inspecting the returned product:

• Refund approval will be communicated via email.

• Approved refunds will be processed to the original payment method.

• Refunds are typically processed within 7-10 business days after approval.

The actual credit timing may vary depending on your bank or payment provider.

6. Return Shipping

• If the return is due to a defective, damaged, or incorrect product, Louis Pearl will bear the return shipping cost.

• For returns due to customer preference or change of mind, return shipping charges may be deducted from the refund amount or borne by the customer.

7. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation requests cannot be accepted and the return policy will apply.

8. Refund Exceptions

Louis Pearl reserves the right to refuse refunds if:

• Returned products are found used, damaged, or incomplete.

• The return request is made after the 7-day return period.

• The returned product does not meet eligibility requirements.

9. Contact Information

For any return, refund, or cancellation-related inquiries, please contact:

Louis Pearl
Website: https://louispearl.com/
Email: info@louispearl.com
Phone: +91 88600 06764

We are committed to providing a smooth and transparent shopping experience for all our customers.